:root{color-scheme:light;--ink:#142c3b;--muted:#657986;--line:#dae4e9;--accent:#147e9c;--open:#1b82aa;--monitoring:#a69af0;--pending:#e7b866;--closed:#bdd4d5}
*{box-sizing:border-box}body{margin:0;background:#f1f5f7;color:var(--ink);font:14px/1.5 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,a{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}a{color:#116682}.hub{display:flex;min-height:100vh}.sidebar{width:228px;flex:0 0 228px;background:#102735;color:#e8f2f7;padding:30px 19px;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0}.wordmark{font-size:22px;font-weight:800;letter-spacing:-.8px}.wordmark span{display:block;letter-spacing:2.3px;font-size:10px;font-weight:600;color:#80aabb;margin-top:2px}.rail-label{font-size:10px;letter-spacing:1.8px;color:#7d9bab;margin:39px 12px 13px}.tabs{display:grid;gap:6px}.tabs button{border:0;border-radius:8px;background:transparent;color:#bcd0db;padding:12px;display:flex;align-items:center;gap:10px;text-align:left}.tabs button:hover{background:#193644}.tabs button.active{background:#204555;color:white}.tabs button b{margin-left:auto;font-size:11px;font-weight:600;background:#ffffff18;padding:2px 7px;border-radius:5px}.tab-icon{font-size:19px;line-height:14px}.service-dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex-shrink:0}.danko{background:#47bfe0}.vodx{background:#ae9bee}.hooterspot{background:#efb472}.rail-note{margin-top:30px;padding:17px 12px;border-top:1px solid #294351;font-size:11px;color:#9bb5c3}.rail-note strong{color:#cee1e9}.rail-note p{line-height:1.75}.rail-footer{margin-top:auto;display:grid;gap:6px;padding:16px 12px 0;border-top:1px solid #294351}.rail-footer span{font-size:10px;color:#8cacbc}.rail-footer strong{font-size:12px}.rail-footer button{border:0;background:transparent;color:#9dbecf;padding:0;text-align:left;font-size:11px}.hub-main{margin-left:228px;width:calc(100% - 228px);padding:35px 38px 20px;max-width:1900px}.hub-header{display:flex;align-items:center;justify-content:space-between;gap:25px;margin-bottom:26px}.eyebrow{letter-spacing:1.8px;font-size:10px;color:#738b98;font-weight:700}h1{font-size:32px;letter-spacing:-1.2px;margin:5px 0 3px}h2{font-size:18px;letter-spacing:-.4px;margin:5px 0}p{margin:4px 0;color:var(--muted)}.header-actions{display:flex;align-items:center;gap:12px}.coverage{font-size:11px;border:1px solid #cfdddf;border-radius:20px;padding:6px 11px;white-space:nowrap}.coverage.good{color:#286b57;background:#e6f0eb}.coverage.warn{color:#876029;background:#fff4df}.secondary{background:white;border:1px solid var(--line);border-radius:7px;padding:8px 12px;color:var(--ink);font-size:12px}.primary{display:inline-block;background:#147d9b;border:0;padding:13px 20px;color:white;border-radius:7px;font-weight:700;text-decoration:none}.attention,.prototype-banner{border:1px solid #e6d2ab;background:#fff5e1;padding:11px 16px;border-radius:8px;font-size:12px;margin-bottom:19px;color:#795a25}.prototype-banner{background:#e5f4fc;border-color:#bfddea;color:#28627a}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin-bottom:22px}.kpi-grid article{background:white;border:1px solid var(--line);border-radius:10px;padding:20px 21px}.kpi-grid span{color:#536c7a;font-size:12px}.kpi-grid strong{display:block;font-size:36px;letter-spacing:-1.5px;line-height:1.2;margin:9px 0}.kpi-grid small{font-size:10px;color:#7b8e98}.kpi-grid .kpi-accent{background:#e9f2f5;border-color:#c9dee6}.service-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:23px}.service-card{background:white;border:1px solid var(--line);border-radius:10px;padding:19px 20px}.service-card-head{display:flex;gap:8px;align-items:center}.service-card-head strong{font-size:16px}.service-card .pill{margin-left:auto;font-size:10px;padding:3px 7px;border-radius:4px;background:#e7f2ec;color:#397256}.service-card .pill.warn{background:#fff1d9;color:#8b672d}.service-card .pill.denied{background:#f0f1f4;color:#737b85}.service-card p{font-size:11px;margin-top:12px}.service-card .card-metrics{display:flex;gap:22px;margin:19px 0 14px}.card-metrics strong{font-size:22px;display:block}.card-metrics small{font-size:10px;color:#7c8f99}.service-card button{border:0;background:transparent;font-weight:700;color:#1b748f;padding:8px 0 0;font-size:12px}.service-card button:disabled{color:#9cacb4;cursor:default}.chart-grid{display:grid;grid-template-columns:1.15fr 1fr;gap:20px;margin-bottom:22px}.panel{background:white;border:1px solid var(--line);border-radius:10px;padding:22px}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:10px}.panel-head>span{color:#788b97;font-size:11px}.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:10px;color:#71838f;margin:13px 0 20px}.legend i{display:inline-block;width:7px;height:7px;border-radius:2px;margin-right:5px}.open{background:var(--open)}.monitoring{background:var(--monitoring)}.pending_customer{background:var(--pending)}.closed{background:var(--closed)}.workload-row{margin:15px 0}.bar-label{display:flex;justify-content:space-between;font-size:11px;margin-bottom:6px}.stack{display:flex;height:17px;background:#f1f5f7;border-radius:4px;overflow:hidden}.stack span{height:100%;min-width:0}.chart-foot{display:block;color:#8a9ba4;font-size:10px;margin-top:20px}.action-chart{display:grid;gap:16px;margin-top:26px}.action-line{display:grid;grid-template-columns:65px 1fr 28px;gap:11px;align-items:center;font-size:11px;color:#657a87}.action-line strong{font-size:14px;text-align:right;color:var(--ink)}.action-track{height:9px;background:#f1f4f6;border-radius:4px;overflow:hidden}.action-track div{height:100%;background:#428faf;border-radius:4px}.action-line.holds .action-track div{background:#d5a661}.recent-panel input{border:1px solid var(--line);background:#f7fafb;padding:9px 12px;border-radius:7px;width:245px;font-size:12px}.recent-cases{margin-top:16px}.recent-row{display:grid;grid-template-columns:104px 1fr 145px 96px;gap:15px;align-items:center;border-top:1px solid #edf1f4;padding:12px 0;text-decoration:none;color:var(--ink);width:100%;background:none;border-bottom:0;border-left:0;border-right:0;text-align:left}.recent-row:hover{background:#f7fafb}.recent-brand{display:flex;gap:7px;align-items:center;font-size:11px}.recent-text{min-width:0}.recent-text strong{display:block;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.recent-text small{color:#81939e;font-size:10px}.case-status{font-size:10px;padding:4px 7px;border-radius:4px;background:#eef5f8;text-align:center;color:#44728a}.recent-at{font-size:10px;color:#85959f;text-align:right}.hub-footer{display:flex;justify-content:space-between;margin-top:23px;color:#97a7af;font-size:9px;letter-spacing:1px}.desk-note{font-size:11px;color:#637d8b;margin-bottom:12px}.desk-frame{border:1px solid var(--line);background:#0c1c2b;border-radius:10px;width:100%;height:calc(100vh - 195px);min-height:650px}.signin{min-height:100vh;padding:55px 8%;background:radial-gradient(ellipse at 80% 15%,#29485a,#102735 70%);color:#eef6fa}.signin-card{max-width:520px;margin:15vh auto}.signin-card h1{font-size:54px;line-height:1.1;letter-spacing:-2px;margin:20px 0}.signin-card p{color:#adc7d4;line-height:1.8;font-size:16px;margin-bottom:28px}.signin-card small{display:block;margin-top:19px;font-size:11px;color:#88aabc}.warning{color:#ffd69b!important;font-size:13px!important}
[hidden]{display:none!important}
@media(min-width:1550px){.hub-main{padding-left:50px;padding-right:50px}}
@media(max-width:1100px){.sidebar{width:192px;flex-basis:192px}.hub-main{margin-left:192px;width:calc(100% - 192px);padding:25px 23px}.kpi-grid{grid-template-columns:repeat(2,1fr)}.service-grid{grid-template-columns:1fr}.service-card{padding:14px 19px}.service-card .card-metrics{margin:9px 0;display:inline-flex}.service-card button{float:right;margin-top:14px}.chart-grid{grid-template-columns:1fr}.header-actions{flex-direction:column;align-items:flex-end}.recent-row{grid-template-columns:85px 1fr 110px}.recent-at{display:none}}
@media(max-width:700px){.hub{display:block}.sidebar{position:relative;width:100%;padding:18px;display:block}.sidebar .wordmark{font-size:18px}.sidebar .wordmark span{display:inline;margin-left:12px}.rail-label,.rail-note,.rail-footer{display:none}.tabs{display:flex;margin-top:16px;gap:4px;overflow:auto}.tabs button{white-space:nowrap;padding:9px;font-size:12px}.tab-icon,.tabs b{display:none}.hub-main{width:100%;margin-left:0;padding:23px 16px}.hub-header{align-items:flex-start;gap:10px}h1{font-size:27px}.header-actions{gap:7px}.hub-header p{font-size:12px}.coverage{font-size:9px;padding:5px 7px}.kpi-grid{gap:10px}.kpi-grid article{padding:15px}.kpi-grid strong{font-size:30px}.kpi-grid small{font-size:9px}.panel{padding:17px}.recent-panel .panel-head{display:block}.recent-panel input{width:100%;margin-top:13px}.recent-row{grid-template-columns:72px 1fr}.case-status{display:none}.recent-brand{font-size:10px}.hub-footer span:last-child{display:none}.signin-card h1{font-size:41px}.desk-frame{height:900px}.chart-foot{line-height:1.6}}

/* Page-only desk expansion: browser chrome and existing iframe state stay intact. */
body.desk-expanded{overflow:hidden}
.desk-expanded .sidebar,.desk-expanded .hub-header,.desk-expanded .hub-footer,.desk-expanded .prototype-banner,.desk-expanded .desk-note{display:none}
.desk-expanded .hub-main{margin:0;padding:0;width:100%;max-width:none}
.desk-expanded #desk-view{position:fixed;inset:0;z-index:1000;background:#0c1c2b}
.desk-expanded-bar{height:44px;display:flex;align-items:center;gap:18px;padding:0 12px;background:#102735;border-bottom:1px solid #294351;color:#e8f2f7}
.desk-expanded-bar button{border:1px solid #406173;border-radius:5px;background:#193c4e;color:#fff;padding:6px 10px;font-size:12px}
.desk-expanded-bar button:hover{background:#26566e}
.desk-expanded-bar button:focus-visible{outline:2px solid #53c5ff;outline-offset:2px}
.desk-expanded-bar span{font-size:12px;font-weight:600}
.desk-expanded-bar small{margin-left:auto;font-size:10px;color:#96b6c7}
.desk-expanded #desk-frames{height:calc(100vh - 44px);height:calc(100dvh - 44px);width:100%;overflow:hidden}
.desk-expanded .desk-frame{display:block;width:100%;height:100%;min-height:0;border:0;border-radius:0}
.desk-expanded #desk-frames>.panel{height:100%;margin:0;border-radius:0;overflow:auto}
@media(max-width:520px){.desk-expanded-bar{gap:10px}.desk-expanded-bar small{display:none}}